Shipping policy

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Domestic Shipping Rates and Estimates

After processing delivery should take 1 to 3 working days, please allow more for rural areas.

1 item <500 grams 0.1kg–0.5kg NZ$5.00
1 item >500 grams 0.6kg–1kg NZ$9.00
2 Items 1.1kg–2kg NZ$12.00
3-4 items 2.1kg–3kg NZ$15.00
5-8 items 3.1kg–5kg NZ$18.00


Australia Shipping Rates

All packages NZ$35.00


Rest of World Shipping

We offer shipping to all countries:

All Packages NZ$80.00


Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. True Fleece is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at com with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

If you are not 100% happy with the True Fleece garment you purchased, you can return it no problem as long as it is unworn, unwashed, and in the original packaging to 104 Coleridge Street, Sydenham, Christchurch 8023. This may be returned for a refund or exchange for any reason within 30 days from the ship date. 

In the event that your order arrives damaged in any way, please email us as soon as possible at with your order number and a photo of the item’s condition. We address these on a case-by-case basis and will do our best to work towards a satisfactory solution.

Please check our Returns & Warranty page for full details.

If you have any further questions, please don't hesitate to contact us at